At VK’s Heathnest, we carefully package our products before dispatch. Because our products are personal-care products, we accept refunds or replacements only when the product arrives broken, damaged, or unusable due to damage during delivery.
1. Damaged or Broken Products
If your product arrives broken or damaged, please contact us soon as possible with your order details and supporting photographs/video so that we can investigate the within 48 hours of delivery.
To help us process your request, please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs of the outer packaging
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A short video of the package/product, if available
Our team will review the claim and determine whether the product qualifies for a replacement or refund.
2. Replacement
Where applicable, we may provide a replacement for the damaged product, subject to product availability.
3. Refund
If a replacement is not available or cannot reasonably be provided, we may issue a refund for the affected product.
Refunds will generally be processed to the original payment method or through another appropriate method.
4. Products That Are Not Eligible for Refund
We do not accept returns or refunds for:
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Change of mind
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Personal preference
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Product not meeting individual expectations
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Incorrect product selection by the customer
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Products that have been opened or used
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Allergic reactions or skin sensitivity
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Products damaged after delivery due to customer handling or storage
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Normal variations in color, texture, fragrance, or appearance
5. Incorrect or Missing Items
If you receive an incorrect or missing product, please contact us as soon as possible with your order details and supporting photographs/video so that we can investigate the issue.
6. Contact Us
For refund or replacement requests: info@vkhealthnest.com